Terms and Conditions of HerbHaven Hounds

Welcome to HerbHaven Hounds! These Terms and Conditions outline the rules and regulations for the use of our services and our online platform. By accessing this website and using our services, you accept these terms and conditions in full. Do not continue to use our services or website if you do not accept all of the terms and conditions stated on this page.

1. Services Provided

• Pet Grooming: HerbHaven Hounds offers full-service pet grooming, including baths, deshedding, nail trims, ear cleaning, and specialized spa treatments. All services are performed by trained professionals using high-quality, pet-safe products.

• Herbal Baths: We provide specialized herbal baths for various pet needs, using natural and organic ingredients tailored for pet well-being.

• Organic Pet Products: Our online platform offers a selection of organic pet care products available for purchase.

2. Online Booking and Appointments

• Scheduling: Appointments for grooming services can be booked online through our website or by contacting us directly.

• Cancellations and Rescheduling: We require at least 24 hours' notice for any cancellations or rescheduling of grooming appointments. Failure to provide sufficient notice may result in a cancellation fee.

• No-Shows: Clients who fail to show up for a scheduled appointment without prior notification may be charged a no-show fee and future appointments may require pre-payment.

3. Product Sales

• Orders: All orders for organic pet products placed through our online platform are subject to availability and acceptance by HerbHaven Hounds.

• Pricing: Prices for products are as listed on our website and are subject to change without prior notice. Applicable taxes and shipping fees will be added to the final price.

• Returns and Refunds: Information regarding our return and refund policy for purchased products is available on a dedicated page of our website.

4. Pet Health and Safety

• Owners must disclose any health conditions, allergies, or behavioral issues of their pet prior to any grooming service. This includes any history of biting or aggression.

• For the safety of all pets and staff, we reserve the right to refuse service to any pet that appears aggressive, ill, or poses a risk.

• In the event of an emergency during grooming, we will attempt to contact the owner. If the owner cannot be reached, we reserve the right to seek veterinary care at the owner's expense.

5. Limitations of Liability

HerbHaven Hounds will exercise reasonable care in providing its services. However, we are not responsible for any pre-existing conditions or unanticipated problems that may be discovered during grooming. While we strive for the utmost safety, owners acknowledge that accidents, though rare, can occur.

6. Intellectual Property

Unless otherwise stated, HerbHaven Hounds and/or its licensors own the intellectual property rights for all material on this service. All intellectual property rights are reserved. You may view and/or print pages from our online platform for your own personal use subject to restrictions set in these terms and conditions.

7. Changes to Terms

HerbHaven Hounds reserves the right to revise these terms and conditions at any time as it sees fit, and by using this service, you are expected to review these terms on a regular basis. The updated terms will be indicated by the "Last Updated" date at the top of these terms.

8. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of New York, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New York for the resolution of any disputes.

9. Contact Information

If you have any questions about these Terms, please contact us:

• HerbHaven Hounds

• 1646 Decatur Street

• New York, New York, 11385

• USA

• Phone: +1 510 570 2279